Technically there are 2080 work hours in a year. With 10 holidays, that leaves 2000 hours. Now with normal average of two weeks vacation, that leaves 1920. So normally percent allocations are:
Percent
Allocation |
Hours |
| 100% |
1920 |
| 90% |
1728 |
| 80% |
1536 |
| 70% |
1344 |
| 60% |
1152 |
| 50% |
960 |
| 40% |
768 |
Support engineers are to be allocated 50% time which means they can be allocated 960 hours. Realize that even though this time is allocated to projects, some of the projects are placeholders for support tasks. Projects like "DMO Support - XXXXXX" so some engineers actually have less than 50% of their time actually allocated to projects.